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Student Support & Experience (Transition and Belonging) Practitioner (Permanent)

Student & Academic Services

Location:  Stoke Campus
Salary:   £30,502 to £35,333 Per Annum
Release Date:  Thursday 24 November 2022
Closing Date:   Friday 09 December 2022
Interview Date:   Thursday 15 December 2022
Reference:  V-SAAS-22-44

Who is Staffordshire University?  

We are the Connected University with 100 years of experience and ambition in becoming the UK’s foremost digital Institution. Our main campus is located in Stoke on Trent alongside our Centres of Excellence in Healthcare Education located in Stafford and Shrewsbury. Staffordshire University London’s Digital Institute is our first campus outside the Midlands.

With more than 10,000 Full Time Undergraduate and Postgraduate students on campus, we continue to drive innovation and change, aiming to positively disrupt our sector. For our University, it is about so much more than the numbers. In fact, if there’s one thing that sets us apart, it’s our people who are all #ProudToBeStaffs. Every one of our employees goes above and beyond to deliver on our connected mission, responding to the needs of our students, academic partners, businesses and society.  

Over the past 5 years, we have transformed ourselves into a Gold standard provider of teaching and learning, gaining historically high positions in the UK league tables. With digital skills being at our core, we strive for diversity in all its forms and play an important role in our local communities and regional economies.

 About the role 

An exciting opportunity has arisen for a talented professional, to join Staffordshire University’s Student Support & Experience team, which is part of the Student Support and Wellbeing Service to lead, plan and organise the University Services student support journey delivery. This includes all aspect of student support from student transition, engagement, progression, retention and success.

The successful candidate will lead on University Welcome and Induction for new and returning students. You will agree a strategy for student initiatives, drive this strategy with the support of your colleagues across the Service in delivering a series of campaigns, activities and events (e.g. Welcome events, Mental Health campaigns, Wellbeing campaigns), providing targeted additional support and developing our staff’s capacity to understand, adapt and adopt an inclusive approach. You will act as a link for academic and professional staff of varying seniority to provide consultancy on Student Support and Wellbeing information, training and communications, while supporting the delivery of events to under-represented groups.

The role requires flexibility, resilience and the ability to manage competing priorities successfully. The post requires passion to continually develop new initiatives grounded in student feedback, data, and benchmarking across the sector, utilising the latest technology and working in partnership work with the Students’ Union.

You will need to be culturally aware, sensitive and have a real interest in making a positive difference to the experience of students.   The successful applicant will be adaptable, innovative, and work well in a busy and demanding environment. 

 If you would like to chat informally about this position, please contact. Tracy Walker, Student Support & Experience Manager email:

In return for your dedication, we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • Starting from 32 days Annual Leave (depending on job grade) plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans


We reserve the right to close any vacancies when we are in receipt of sufficient applications. All applicants are advised to complete and submit your applications as soon as possible.


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Further details:

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. 

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.



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