Please choose a FAQ category from the list below.
- I am applying for more than one job, do I need to fill out a separate application form?
For every post advertised you must ensure that you complete a separate application form and provide us with separate supporting statements. You cannot use one application form to apply for more than one job. The information you complete on your initial application, including your supporting statements, will however be saved for you to resubmit or amend to suit subsequent applications.
- Can you tell me if you have received my application?
Once we receive your application, we will send you an email to confirm receipt. If you submit a postal application without an email address we regret that we are unable to send an acknowledgement of receipt due to the high number of appliactions received. Normally you should hear from us via email within six weeks to advise whether you have been shortlisted for interview.
- I have made some mistakes on my application form - how can I correct them?
Unfortunately, once you have submitted your application form online, you cannot change your details. If you need to change your details please contact us using the contact details provided on the website.
- Who should I provide as my referees?
Your referees must be able to comment on your past employment and recent work performance in relation to the criteria required for the post.
You should provide details of your most recent, direct supervisor or line manager, or, if you have just completed full-time education, your supervisor or tutor should be nominated as one of your referees. Whoever you choose to provide, they must be able to comment on your aptitude for the role which you are applying for.
Please do not include details of family members, work colleagues or friends as referees as personal references are not accepted.
Please note that there are a number of fields in the referees' details which are compulsory. The email address and telephone number fields are not compulsory, however it would be helpful if you are able to provide this information as this means that we are able to pursue references more quickly.
There is an option to indicate that you do not wish your referees to be contacted prior to an interview should you prefer us not to do this, however it is a condition of employment that references deemed as satisfactory by the University must be provided.
- What is the latest time that I can submit my application for a post?
You may submit your online application up to midnight on the job closing date. If you try to submit an application after this time, the system will advise you that the job has been closed. If you have any technical difficulty in submitting your application form, please contact 01782 292700.
- I've missed the application deadline for a post, will you accept a late application?
Unfortunately, we are unable to accept applications after midnight on the closing date specified in the job details.
- How long will I have to wait to find out if my application is successful?
We aim to notify candidates of the outcome of every online application with Staffordshire University within six weeks of the closing date of the vacancy. This notification will usually be via email.
- Can you send me a paper application pack?
We would like to encourage you to apply online as the online system is user-friendly and the is application simple to complete. However if you would still like a paper application pack, these are available from Human Resources and Organisational Development. To obtain one, please email email@example.com or call the recruitment line on 01782 292700.
Please note the information sent to you will be exactly the same as the information on our website and you should allow at least four working days for the information to arrive with you.
- What is the Equal Opportunities Form used for?
Staffordshire University is committed to promoting equality and valuing diversity. All applications are considered on merit only and no applications will be treated less favourably on any grounds other than an individual's skills, qualifications and experience to perform the role. To ensure that this policy is being implemented we need to monitor equality characteristics both for our own purposes and to comply with legal requirements. The equality data that we collect will be solely used for the purpose of monitoring and will help us to identify, tackle and prevent discrimination. The data you provide will be confidential and stored separately to your application. Only a limited number of staff will have access to this information. Your equality data will not be forwarded to the recruiting department and will not be taken into consideration during the shortlisting or interviewing process.
- How do we protect your information?
We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.
- How do I find out about future job opportunities?
You can request vacancy details to be sent to your chosen email address on a daily or weekly basis. As new vacancies are added to the site we can send you an email alert. Please follow the 'Jobs by Email' link above to sign up for this service.
- I have forgotten my password, what can I do?
If you have forgotten your password you may reset by following the password reset procedure. Simply follow these easy steps:
Proceed to the password reset procedure.
Enter your email address and click continue. You will then be emailed a link to continue to reset your password.
Follow the link provided in the email, and enter and confirm your new password before clicking on 'Reset'
Once you have completed the process and successfully reset your password you may login using your email address and your new password.
To protect your account, follow these guidelines :
If using a public computer (such as in a library or Internet café) always log off when you’ve finished using the site.
Keep your passwords to yourself. Anyone who knows your password can access your account. Try not to write down your passwords.
Do not use dictionary words, your name, your partner’s name, your e-mail address or other personal information that can be easily obtained. You should change your password frequently.
Avoid using the same password for accounts on different websites.
- Why is my email address rejected by the registration process?
If your email address is being rejected when you try to register on this website, this is usually because our system has identified that the email address in question already exists.
It could be that you have previously successfully registered on our system but have either forgotten, or did not realise your registration was successful at the time.
If you think this is the case you will simply need to reset your password to gain access to your account again. See the FAQ on what to do if you have forgotten your password.
- My login email address/password doesn't work. What do I need to do?
In order to access your online account you need to supply your email address and password so that the system can authenticate and confirm you are who you say you are and that you have access to the details you will be trying to retrieve. Therefore your email address and password must exactly match the information we have held in our system.
The most common reasons for not being able to login are because you have either entered your email address, password or both incorrectly. Check to make sure that the information you supplied is correct and remember that the passwords are case sensitive.
If you know that your email address is correct and you simply can't remember your password, you may follow the procedure for resetting your password.
- I have a new email address. How can I change my login?
If you have changed your email address and no longer have access to the email address you used to register, please contact us with details of your old and new email address.