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Student Support and Information Administrator London Campus

Staffordshire University London

Location:  Staffordshire University London
Salary:   £24,405 to £27,444 Per Annum (Including London Weighting Allowance)
Tenure:  Full time Permanent
Release Date:  Friday 07 January 2022
Closing Date:   Sunday 23 January 2022
Reference:  SUL20-14R

Who is Staffordshire University?  

We are the Connected University with 100 years of experience and ambition in becoming the UK’s foremost digital Institution. Our main campus is located in Stoke on Trent alongside our Centres of Excellence in Healthcare Education located in Stafford and Shrewsbury. Staffordshire University London’s Digital Institute is our first campus outside the Midlands.

With more than 10,000 Full Time Undergraduate and Postgraduate students on campus, we continue to drive innovation and change, aiming to positively disrupt our sector. For our University, it is about so much more than the numbers. In fact, if there’s one thing that sets us apart, it’s our people who are all #ProudToBeStaffs. Every one of our employees goes above and beyond to deliver on our connected mission, responding to the needs of our students, academic partners, businesses and society.  

Over the past 5 years, we have transformed ourselves into a Gold standard provider of teaching and learning, gaining historically high positions in the UK league tables. With digital skills being at our core, we strive for diversity in all its forms and play an important role in our local communities and regional economies.

About the role 

As we seek to grow our campus, we have identified the need for a dedicated Student support administrator to join the support team and can provide student-focused, personalised, consistent and professional front-line information services, aiming to resolve all incoming queries at first contact.

With a commitment to higher education, widening participation, social mobility and raising aspirations, our new team member will have an attention to detail mindset and be able to multitask a variety of competing needs in an efficient and proactive manner.

Primary duties will focus on providing bespoke information, advice and guidance to internal and external stakeholders, campus reception duties, administrative support to the campus operations team, and general support to the wider campus teams as and when required.

This is an exciting time to join our London campus team and we are particularly interested in receiving applications from candidates who have a desire to thrive and develop both personally and professionally.

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

For an informal discussion about this role please contact Milena Rodriguez Guevara - Head of Campus Operations - milena.rodriguez-guevara@staffs.ac.uk

In return for your dedication, we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • Starting from 29 days Annual Leave (depending on job grade) plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans

We reserve the right to close any vacancies when we are in receipt of sufficient applications. All applicants are advised to complete and submit your applications as soon as possible.

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Further details:

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. 

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.


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