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International Conversion and Agent Liaison Officer

Student Recruitment, Admissions & Partnerships

Location:  Stoke Campus
Salary:   £25,642 to £29,619 Per Annum - Full Time Permanent
Release Date:  Friday 09 September 2022
Closing Date:   Sunday 09 October 2022
Reference:  SRAP22-05

Who is Staffordshire University?  

We are the Connected University with 100 years of experience and ambition in becoming the UK’s foremost digital Institution. Our main campus is located in Stoke on Trent alongside our Centres of Excellence in Healthcare Education located in Stafford and Shrewsbury. Staffordshire University London’s Digital Institute is our first campus outside the Midlands.

With more than 10,000 Full Time Undergraduate and Postgraduate students on campus, we continue to drive innovation and change, aiming to positively disrupt our sector. For our University, it is about so much more than the numbers. In fact, if there’s one thing that sets us apart, it’s our people who are all #ProudToBeStaffs. Every one of our employees goes above and beyond to deliver on our connected mission, responding to the needs of our students, academic partners, businesses and society.  

Over the past 5 years, we have transformed ourselves into a Gold standard provider of teaching and learning, gaining historically high positions in the UK league tables. With digital skills being at our core, we strive for diversity in all its forms and play an important role in our local communities and regional economies.

About the role 

An exciting opportunity has arisen to join the International Recruitment and Development team at Staffordshire University to enhance and support the international applicant journey, and provide dedicated service to our international agent network.   

Supporting the international recruitment strategy for the University, you will be responsible for several key activities within the International Recruitment team, including:

  • Multi-channel international student communications (including telephone, online events, email etc) to support conversion activity across touchpoints of the international enquirer and applicant journey
  • Co-ordinating, issuing and managing the international agent contracts, and associated processes, maintaining accurate records
  • Maintaining and developing CRM activities with key stakeholders including agents, applicants, and parents
  • Using the University CRM system, provide reports on activity undertaken in relation to conversion

You will be passionate about customer service and will play a key role in developing and nurturing relationships with a large overseas education agent network, working together to meet the University’s ambitious international recruitment targets. You will also be comfortable utilising a CRM system and be confident with data, reporting and analytics.  This role requires a creative, confident, and friendly individual who will be responsible for delivering ongoing information, advice, and guidance various stakeholders throughout the admissions cycle. 

What you will need to be successful in this role:

  • Exceptional verbal and written communication skills
  • Understanding and experience of Higher Education focussed student recruitment conversion activity

Outstanding attention to detail with the ability to prioritise and work under own initiative. 

Please apply for this vacancy by uploading a copy of your CV along with a covering letter.

Should you wish to have a more informal discussion about the role, please contact Nigel Lee, Regional Manager of International Recruitment & Development:

In return for your dedication, we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • 32 days Annual Leave (depending on job grade) plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans

We reserve the right to close any vacancies when we are in receipt of sufficient applications. All applicants are advised to complete and submit your applications as soon as possible.

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Further details:

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. 

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.



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