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Student Support & Experience (International Compliance) Administrator (Apprentice)

Student & Academic Services

Location:  Stoke Campus
Salary:   £21,761 to £22,630 Per Annum Permanent Full Time (on successful completion of Apprenticeship)
Release Date:  Tuesday 16 May 2023
Closing Date:   Wednesday 07 June 2023
Interview Date:   To be confirmed
Reference:  SAAS95-23

About the role 

An exciting opportunity has arisen for a talented individual, to join Staffordshire University’s Student Support and Experience (International) team, which is part of the Student Support and Wellbeing Service. The Student Support and Experience team has a wide remit which covers International Student Support, UKVI Compliance from enrolment onwards, Money & Guidance matters and student experience.  

The Student Support & Experience (International Compliance) Administrator (Apprentice) will deliver all clerical and administration support to ensure full compliance with our UKVI workflows. This role is key to ensuring that all regulatory requirements are adhered to in relation to university and external regulatory bodies (i.e. UKVI) relating to students visa sponsorship.  You will need to be able to work with minimum supervision, enjoy working with data, have good attention to detail and the ability to keep accurate case notes and student records relating to the interventions taken relating to sponsor compliance.   You will be required from time to time to work with the wider team to support UKVI compliance activities more generally.  

You will provide excellent student support by participating in events, campaigns, and initiatives throughout the year to support recruitment activities, retention and achievement of Staffordshire University students. You will need to be culturally aware and sensitive and have a real interest in making a positive difference to the experience of international and EU students in the UK.

Alongside this role, the successful candidate will undertake a Level 3 Business Administration apprenticeship, which is fully funded by the University. Candidates will therefore require a minimum of grade C / 4 in English and Maths at GCSE level or equivalent.

Main Responsibilities 

The main responsibilities for our Student Support & Experience (International Compliance) Administrator (Apprentice) will be to:

  • To provide administration support to ensure compliance with the University’s UK Visa and Immigration (UKVI) sponsor duty requirements.
  • Data entry related to UKVI compliance and attendance monitoring processes ensuring this adheres to university statutory and audit requirements.
  • To support the preparation and checking of student files required for audit and maintaining accurate and clear notes for ongoing cases across relevant university systems.
  • To support the enrolment activity of students during intake periods.  
  • To support and attend a range of events, activities and initiatives designed to support and enhance the international student experience as required.  

Contact For Informal Discussion

Should you wish to have a more informal discussion about this vacancy, please contact: Tracy Walker, Student Support & Experience Manager.  Email:

Who is Staffordshire University? 

Staffordshire University is an award-winning institution with over 100 years’ experience in delivering excellent higher education. Our main Stoke-on-Trent campus is located in the heart of the UK, with Centres of Excellence located in the towns of Stafford and Shrewsbury.

After a highly successful year in 2019, which included entering THE World University rankings for the first time, securing TEF Gold, and climbing in all the league tables, our University has constantly expanded its physical presence through new and industry-leading building developments and facilities. Looking towards our 2030 strategy, we are now transforming specific business processes to improve the student experience and integrate a wider feeling of inclusion and safety for our on-campus community.

Rewards and Benefits

In return for your dedication we have a competitive benefits package available

•    Competitive incremental rates of Pay
•    29 days Annual Leave plus 11 days Bank Holiday and Discretionary days
•    Excellent Pension Scheme
•    Access to continued professional and personal development
•    An opportunity to become part of the wider University community
•    Access to an Employee Assistance Programme
•    Discounted Health & Fitness Facilities on site at the Stoke Campus
•    Discounted Travel by Rail or Bus, with the option of season tickets loans

We reserve the right to close any vacancies when we are in receipt of sufficient applications. All applicants are advised to complete and submit your applications as soon as possible. 

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Further details:

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. 

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.



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