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Residential Support Coordinator (Out of Hours)

Student & Academic Services

Location:  Stoke campus
Salary:   £29,176 to £33,797 per annum pro rata
Tenure:  Part time 0.8FTE Permanent - Term Time Only
Release Date:  Thursday 08 July 2021
Closing Date:   Friday 06 August 2021
Reference:  SAAS20-15

Who is Staffordshire University?  

We are the Connected University with 100 years of experience and ambition in becoming the UK’s foremost digital Institution. Our main campus is located in Stoke on Trent alongside our Centres of Excellence in Healthcare Education located in Stafford and Shrewsbury. Staffordshire University London’s Digital Institute is our first campus outside the Midlands.

With more than 10,000 Full Time Undergraduate and Postgraduate students on campus, we continue to drive innovation and change, aiming to positively disrupt our sector. For our University, it is about so much more than the numbers. In fact, if there’s one thing that sets us apart, it’s our people who are all #ProudToBeStaffs. Every one of our employees goes above and beyond to deliver on our connected mission, responding to the needs of our students, academic partners, businesses and society.  

Over the past 5 years, we have transformed ourselves into a Gold standard provider of teaching and learning, gaining historically high positions in the UK league tables. With digital skills being at our core, we strive for diversity in all its forms and play an important role in our local communities and regional economies.


About the role 

We are seeking two dedicated, expert professionals who can develop an important Residential Support Service, which will ensure effective care and support for students within our community, outside of normal office hours (6pm-4am) 

The post holders will coordinate the delivery of professional, out of hours advice, support and response at Staffordshire University. This will include the initial response to vulnerable adults, concerned parents and staff and also the subsequent follow up with external agencies and university support services. Working in close partnership with our Campus Security Team, they will act as a first point of contact for any welfare, wellbeing or health needs. The postholders will be required to quickly understand and interpret complex and challenging situations, and then work to either resolve the specific issue or provide relevant information and advice or referral. 

The postholder will be responsible for inputting on the Residence Life social and pastoral programme of events and activities to ensure student support and well-being needs and requirements are being met, and to encourage and engage students to attend events to improve their overall health and wellbeing. They will help motivate, mentor and inspire a team of Residence Life Mentors.   

The post holder will be part of a rotating shift pattern so a flexible approach to work patterns and holiday periods is essential. 

The person we are looking for should have a sincere interest and understanding of the needs of students, and be able to communicate effectively with residents, university staff and external bodies.


In return for your dedication, we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • Starting from 29 days Annual Leave (depending on job grade) plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans
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Further details:

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. 

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.


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