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Quality Enhancement Officer

Student & Academic Services

Location:  Stoke campus
Salary:   £34,804 to £40,322 per annum
Tenure:  Full time permanent, working 1.0 FTE
Release Date:  Thursday 25 June 2020
Closing Date:   Wednesday 15 July 2020
Interview Date:   To be confirmed
Reference:  SAAS19-17

Staffordshire University is on a journey to become the foremost modern higher education institution in the UK, with an international reputation for excellence, and we are looking for inspirational and effective people to take us to the next stage.

In 2018 we broke into the World University rankings for the first time and were named as a top 50 UK university by the Guardian. The quality of our student experience has placed us in the top 10 for teaching quality in the Sunday Times Good University Guide 2018 and in 2019 we achieved a Gold rating in the Teaching Excellence Framework.

Many of our students come from areas with low rates of participation in higher education and we continually strive to ensure the courses we offer meet the needs of people and employers. We are expanding our non-traditional, flexible study options, particularly in apprenticeships serving the public sector.

You can join us at a time when we begin the next step of our transformation journey. The new £40m Catalyst Building will deliver 6,500 new apprentices in the next decade, boosting both the local and national economy. The development of our offer to new academic areas and geographic locations will see us expand our reach and make an innovative offer to a new generation of students.

We are a university of and for our community: local, national and global. If you share our values and have the skills to deliver our vision, we want to hear from you.

An exciting opportunity is available to join the University’s Quality Enhancement Service (QES) as a Quality Enhancement Officer, with a particular focus on apprenticeship provision.   

You will play a central role in the development and implementation of the University’s quality assurance and enhancement policies and procedures, supporting the overall mission of the University and the maintenance of standards.  You will manage a programme of course/apprenticeship approval events and provide expert advice, guidance and training relating to the quality assurance and enhancement of higher education.

You will be an excellent communicator with a proven track-record of delivering exceptional customer service to stakeholders.Experienced in the successful delivery of change and business improvement initiatives, you will have an extensive understanding of the operation of Quality Assurance within the UK HE Sector and experience of the quality assurance and enhancement of apprenticeships.  As a manager and committed team player, you will develop effective relationships with key stakeholders across the University.

In return for your dedication we have a competitive benefits package available


  • Competitive incremental rates of Pay
  • Starting from 29 days Annual Leave (depending on job grade) plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans


Thank you for your interest in this role. Whilst the University campus is currently closed, the University is still open, and we are providing online lessons to our students as well as essential services. We welcome your application during this time and aim to recruit to new posts using digital capabilities such as Skype or Microsoft Teams. 

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At the University we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background. We particularly welcome applications from Women and Black and Asian Minority Ethnic candidates as they are under-represented within the University at a senior level.

To apply, you will be required to complete an online application form and submit a copy of your CV quoting the relevant reference number for the role you are applying for.

Please note: All correspondence at each stage of the process for employment within Staffordshire University will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication from us.


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