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Catering Operations Manager

Estates & Commercial Services

Location:  Stoke, Stafford or Lichfield
Salary:   £34,804 to £40,322 per annum
Tenure:  Full time permanent
Release Date:  Wednesday 27 November 2019
Closing Date:   Wednesday 04 December 2019
Interview Date:   Tuesday 10 December 2019
Reference:  ESC19-17

Please note: this job is only available to current employees of the University

Staffordshire University is on a journey to become the foremost modern higher education institution in the UK, with an international reputation for excellence, and we are looking for inspirational and effective people to take us to the next stage.

In 2018 we broke in to the World University rankings for the first time and were named as a top 50 UK university by the Guardian. The quality of our student experience has placed us in the top 10 for teaching quality in the Sunday Times Good University Guide 2018 and in 2019  we achieved a Gold rating in the Teaching Excellence Framework.

Many of our students come from areas with low rates of participation in higher education and we continually strive to ensure the courses we offer meet the needs of people and employers. We are expanding our non-traditional, flexible study options, particularly in apprenticeships serving the public sector.

You can join us at a time when we begin the next step of our transformation journey. The new £40m Catalyst Building will deliver 6,500 new apprentices in the next decade, boosting both the local and national economy. The development of our offer to new academic areas and geographic locations will see us expand our reach and make an innovative offer to a new generation of students.

We are a university of and for our community: local, national and global. If you share our values and have the skills to deliver our vision, we want to hear from you.

We are looking for a passionate Caterer with excellent leadership skills and a drive for exceeding customer expectations to lead and develop the Staffordshire University Catering Service across the Stoke-on Trent, Stafford and Litchfield campuses.

The key objectives of the role are:-

To provide an excellent student experience by developing a great value food offer in line with the latest customer trends relevant to the target customer.

To develop and deliver an efficient and high quality Hospitality service to support internal meetings and events.

To develop and delivery Corporate Events ranging from VIP dining to large scale events such as Graduation.

To deliver key performance indicators for the service including income & expenditure budget management; food safety; customer satisfaction and team engagement.

In return for your dedication we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • Starting from 37 days Annual Leave plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

At the University we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background. We particularly welcome applications from Women and Black and Asian Minority Ethnic candidates as they are under-represented within the University at a senior level.

To apply, you will be required to complete an online application form and submit a copy of your CV quoting the relevant reference number for the role you are applying for.

Please note: All correspondence at each stage of the process for employment within Staffordshire University will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication from us.


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