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Hospitality Team Leader

Estates & Commercial Services

Location:  Stoke campus
Salary:   £17,046 to £17,682 per annum
Tenure:  Full time permanent
Release Date:  Wednesday 11 December 2019
Closing Date:   Tuesday 31 December 2019
Interview Date:   Friday 17 January 2020
Reference:  ECS19-15

Staffordshire University is on a journey to become the foremost modern higher education institution in the UK, with an international reputation for excellence, and we are looking for inspirational and effective people to take us to the next stage.

In 2018 we broke in to the World University rankings for the first time and were named as a top 50 UK university by the Guardian. The quality of our student experience has placed us in the top 10 for teaching quality in the Sunday Times Good University Guide 2018 and in 2019  we achieved a Gold rating in the Teaching Excellence Framework.

Many of our students come from areas with low rates of participation in higher education and we continually strive to ensure the courses we offer meet the needs of people and employers. We are expanding our non-traditional, flexible study options, particularly in apprenticeships serving the public sector.

You can join us at a time when we begin the next step of our transformation journey. The new £40m Catalyst Building will deliver 6,500 new apprentices in the next decade, boosting both the local and national economy. The development of our offer to new academic areas and geographic locations will see us expand our reach and make an innovative offer to a new generation of students.

We are a university of and for our community: local, national and global. If you share our values and have the skills to deliver our vision, we want to hear from you.

Come and join our friendly, passionate team at Staffordshire University, we are recruiting Hospitality Assistants with excellent customer service, to cover 37 hours a week working for one of our busy food and beverage outlets located within Staffordshire University. We are currently on an exciting journey and would like to invite you to join as we continue to develop and progress. Working 37 hours a week over 5 out of 7 days, you will need to be extremely versatile with your approach to work as this could be subject to change for hospitality requests.

Whilst flexibility is required at all times, the main focus and specific range of duties for the role of Hospitality Assistant will vary depending each customers needs, the particular strengths of individuals and the range of business demands at any time. The typical range of duties of this post will include:
• Provide excellent customer service.
• Prepare and serve food within correct portion control as directed.
• Ensure food is displayed and restocked appropriately in the retail area.
• Ensure that an adequate supply of food products, crockery and cutlery etc. is available for customer use.
• Ensure that all servery equipment is correctly stocked, cleaned and in good working order.
• Hospitality and events service when required.
• Undertake duties within the dish wash area as required.
• Work towards and maintain agreed performance standards.
• Operation of cash registers and, when required, to assist the Hospitality team leader in cash reconciliation and safe deposit of the cash in the safe, in line with Departmental procedures and University financial regulations.
• Ensure that agreed Health and Safety, food hygiene, fire procedures and standards are followed.
• As required, to undertake the role of van driver, making deliveries and collections as directed.
• Undertake any training as identified in appraisals.
• Undertake any other duties and responsibilities as may be reasonably required from time to time by the Catering Chef Supervisor, Head Chef or Catering Manager.

In return for your dedication we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • Starting from 29 days Annual Leave plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

At the University we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background. We particularly welcome applications from Women and Black and Asian Minority Ethnic candidates as they are under-represented within the University at a senior level.

To apply, you will be required to complete an online application form and submit a copy of your CV quoting the relevant reference number for the role you are applying for.

Please note: All correspondence at each stage of the process for employment within Staffordshire University will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication from us.


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