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Student Support and Information Administrator

Staffordshire University, London

Location:  Staffordshire University, London
Salary:   £20,675 to £23,754 per annum, plus London weighting
Tenure:  Full time permanent, working 37 hours per week
Release Date:  Monday 27 April 2020
Closing Date:   Sunday 24 May 2020
Interview Date:   Thursday 11 June 2020
Reference:  DIL19-05

Staffordshire University is on a journey to become the foremost modern higher education institution in the UK, with an international reputation for excellence, and we are looking for inspirational and effective people to take us to the next stage.

In 2018 we broke in to the World University rankings for the first time and were named as a top 50 UK university by the Guardian. The quality of our student experience has placed us in the top 10 for teaching quality in the Sunday Times Good University Guide 2018 and in 2019  we achieved a Gold rating in the Teaching Excellence Framework.

Many of our students come from areas with low rates of participation in higher education and we continually strive to ensure the courses we offer meet the needs of people and employers. We are expanding our non-traditional, flexible study options, particularly in apprenticeships serving the public sector.

You can join us at a time when we begin the next step of our transformation journey. The new £40m Catalyst Building will deliver 6,500 new apprentices in the next decade, boosting both the local and national economy. The development of our offer to new academic areas and geographic locations will see us expand our reach and make an innovative offer to a new generation of students.

We are a university of and for our community: local, national and global. If you share our values and have the skills to deliver our vision, we want to hear from you.

We are looking for a new member of the team to support our students who are learning in the new Digital Institute. Our students work in our new open plan, modern campus and study high tech degrees in either computer games design, esports or cyber.

You must exhibit Staffordshire University values with a curious and daring mindset and a brilliant and friendly attitude as this is a key front-line role where you will act as the initial contact point on a range of services.

You must have:

  • excellent communication skills and are able to provide a high standard of customer service
  • the ability to juggle competing demands and maintain confidentiality
  • a sensitive approach when responding to the needs of students with a wide range issues 
  • excellent IT skills, using Word, Excel, Outlook and Social Media 
  • the ability to work flexibly including evenings and weekends 

In return the University can offer you excellent developmental opportunities, family friendly policies, a first class working environment, a location close to all forms of public transport and generous holidays.

If you wish to discuss the job in further detail please contact

This role is subject to a standard DBS check.

Thank you for your interest in this role. Whilst the University campus is currently closed, the University is still open, and we are providing online lessons to our students as well as essential services. We welcome your application during this time and aim to recruit to new posts using digital capabilities such as Skype or Microsoft Teams.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

At the University we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background. We particularly welcome applications from Women and Black and Asian Minority Ethnic candidates as they are under-represented within the University at a senior level.

To apply, you will be required to complete an online application form and submit a copy of your CV quoting the relevant reference number for the role you are applying for.

Please note: All correspondence at each stage of the process for employment within Staffordshire University will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication from us.



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