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Customer Experience Assistant

Student & Academic Services

Location:  Stoke campus
Salary:   £18,529 to £20,600 Per Annum Pro Rata
Tenure:  Part time 0.5FTE Permanent
Release Date:  Thursday 14 October 2021
Closing Date:   Sunday 31 October 2021
Reference:  LSS21-01

Who is Staffordshire University?  

We are the Connected University with 100 years of experience and ambition in becoming the UK’s foremost digital Institution. Our main campus is located in Stoke on Trent alongside our Centres of Excellence in Healthcare Education located in Stafford and Shrewsbury. Staffordshire University London’s Digital Institute is our first campus outside the Midlands.

With more than 10,000 Full Time Undergraduate and Postgraduate students on campus, we continue to drive innovation and change, aiming to positively disrupt our sector. For our University, it is about so much more than the numbers. In fact, if there’s one thing that sets us apart, it’s our people who are all #ProudToBeStaffs. Every one of our employees goes above and beyond to deliver on our connected mission, responding to the needs of our students, academic partners, businesses and society.  

Over the past 5 years, we have transformed ourselves into a Gold standard provider of teaching and learning, gaining historically high positions in the UK league tables. With digital skills being at our core, we strive for diversity in all its forms and play an important role in our local communities and regional economies.

About the role 

An exciting opportunity has arisen for a talented Customer Experience Assistant to join the Staffordshire University Student and Academic Support service.  Working as part of a team the role holder will provide personalised and accurate customer-focused information and guidance, aiming to resolve all incoming queries at first contact and which meet the needs of our diverse student and staff community.  

The role holder will contribute to delivering a brilliant and friendly service, representing Library and Student Support Services when addressing internal and external contacts who ask for service or require information. The post holder will create a positive image of the university by being responsive, prompt and accurate in responding to requests and by minimising the amount of work required on the part of the customer.

In addition, the post holder will assist with maintaining operational effectiveness and efficiency of the university physical library spaces including stock management and monitoring. This includes maintaining consistent service levels across all locations. 

At the forefront of customer service excellence, the post holder will ensure we place our students, staff, and stakeholders at the forefront of everything we do.

In return for your dedication, we have a competitive benefits package available

  • Competitive incremental rates of Pay
  • Starting from 29 days Annual Leave (depending on job grade) plus 11 days Bank Holiday and Discretionary days
  • Excellent Pension Scheme
  • Access to continued professional and personal development
  • An opportunity to become part of the wider University community
  • Access to an Employee Assistance Programme
  • Discounted Health & Fitness Facilities on site at the Stoke Campus
  • Discounted Travel by Rail or Bus, with the option of season tickets loans

We reserve the right to close any vacancies when we are in receipt of sufficient applications. All applicants are advised to complete and submit your applications as soon as possible.

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Further details:

Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University. 

We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.


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