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Administrative Assistant (Helpdesk)

Estates and Commercial Services

Location:  Stoke campus
Salary:   £17,408 to £19,730 per annum
Tenure:  Full time temporary and permanent, working 37 hours per week
Release Date:  Wednesday 22 May 2019
Closing Date:   Monday 03 June 2019
Interview Date:   Friday 14 June 2019
Reference:  ECS18-18

Staffordshire University, Estates and Commercial Services department are seeking to appoint two Administrative Assistants. We have one full-time permanent post and one full-time fixed term post for a period of 6 months. As a member of our helpdesk team, the Administration Assistants act as the first point of contact for all customer queries, ensuring these are dealt with politely, efficiently and appropriately.

This role involves receiving and responding promptly to all customer requests using a variety of communication channels including telephone, email, on line chat, twitter, facebook and social media, relating to facilities and services issues, maintenance work and faults, ascertaining accurate and complete.

You will be required to undertake a wide range of helpdesk activities relating to Estates and Commercial services provisions including requests regarding; soft facilities, postal, grounds, maintenance, hard facilities, portering, room moves and exam support.

As part of a team, you will focus on delivering key University objectives and adopt a proactive, customer focused approach in the delivery of services which support high quality environments for students, staff and other stakeholders. A key requirement will be the ability to work as part of the in-house team, ensuring the University delivers the very best customer services.

We are looking for an innovative individual with the skills, ambition and an insight to undertake this role. If you meet the requirements of the job description and person specification and feel that you can bring something special into this role, then we look forward to hearing from you.

Please indicate on your application form whether you wish to be considered for the fixed term, permanent post, or both.

The closing date for this job opportunity has now passed, and applications are no longer being accepted for this position

Further details:

At the University we celebrate diversity and promote equality and inclusion amongst our staff and students. As such, we welcome applications from all, regardless of personal characteristics or background. We particularly welcome applications from Women and Black and Asian Minority Ethnic candidates as they are under-represented within the University at a senior level.

To apply, you will be required to complete an online application form and submit a copy of your CV quoting the relevant reference number for the role you are applying for.

Please note: All correspondence at each stage of the process for employment within Staffordshire University will be sent to you via the email address you applied from, please ensure you check your emails regularly. Please check your junk / spam email folders for any further communication from us.


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