Student Experience and Engagement Assistant (London)
Student Life
Location: Staffordshire University London
Salary:
£24,900 to £27,644
Per Annum (Plus London Weight Allowance) Full time Permanent
Release Date: Monday 24 November 2025
Closing Date:
Open Until Filled
Reference: 341002-25
About the role
We are looking to appoint an enthusiastic, flexible and committed Student Engagement and Experience Assistant (London) to join our Student Life team.
This role serves as the front-line support for student-facing services, coordinating communication between students and support services and maintaining accurate records to support the overall student experience. Key responsibilities include managing queries, scheduling appointments, monitoring student engagement and initiating interventions and referrals to relevant services as needed. The role holder will work staggered hours, including shifts from 07:00 AM to 19:00 PM, to provide continuous support for students during the London campus’s extended hours. The role also involves supporting broader London campus activities and events by undertaking flexible duties as needed to ensure an exceptional student experience.
Main Responsibilities
The main responsibilities for our Student Engagement and Experience Assistant will be to:
1. Act as the first point of contact for students accessing services through the 'student front door', handling queries, providing information and performing triage to direct students to appropriate services or appointments. 2. Assist in the provision of more general reception and porterage duties including coordination or receipt and transportation of deliveries, or movement of furniture. 3. Schedule and manage appointments for students with relevant services and ensure efficient handling of student inquiries, following up as necessary to ensure timely resolution. 4. Provide comprehensive administrative support to all teams within the student services department, including managing records, preparing reports, and assisting with various administrative tasks to ensure smooth operation. 5. Track and monitor student engagement with their studies using data and feedback to identify students who may need additional support or intervention, including engagement monitoring for Student Route visa holders. 6. Trigger appropriate interventions for students based on engagement monitoring and refer students to relevant services or academic mentors within the Schools for further support and guidance as needed. |
Contact For Informal Discussion
For an informal discussion about the role, contact Kirstie Brookes, Student Engagement and Experience Manager at kirstie.brookes@staffs.ac.uk
Further details:
Person Specification
Role Descriptor
Our Commitment to Inclusion
Staffordshire University is committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.
We promote applications from all sections of the community, regardless of background, belief or identity, recognising the benefits a diverse organisation can bring for the University.
We particularly encourage applications from Black, Asian and Minority Ethnic (BAME) people, who are currently under-represented in the University workforce.
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