We are seeking a Student Engagement and Experience Assistant to join our Student Support team.

This role provides first-line support for a range of student-facing services, helping to ensure students can access the advice, guidance and support they need throughout their university journey. You will coordinate communication between students, academic staff and support services, maintain accurate records, and contribute to a positive and inclusive student experience.

The role involves managing student enquiries, coordinating appointments, monitoring student engagement, and supporting timely interventions and referrals where additional support may be beneficial. You will play an important role in helping students navigate services and connect with the right support at the right time.

Main Responsibilities

• Act as the first point of contact for students accessing services through the Student Front Door, responding to enquiries, providing information and directing students to appropriate services and appointments.
• Schedule and coordinate appointments with relevant support services, ensuring enquiries are managed efficiently and resolved in a timely manner.
• Provide comprehensive administrative support across Student Services, including maintaining accurate records, preparing reports and supporting the effective delivery of services.
• Monitor student engagement using available data and feedback to help identify students who may benefit from additional support, including engagement monitoring for Student Route visa holders.
• Initiate appropriate interventions and referrals, connecting students with relevant support services or academic mentors where additional guidance may be required.
• Facilitate effective communication between students, academic mentors and support teams, ensuring information is shared accurately and interactions are appropriately recorded and followed up.

Why Join Us?

You will be part of a team committed to creating a supportive, welcoming and inclusive environment where all students can access the assistance they need to succeed. Working collaboratively with colleagues across the University, you will help deliver an excellent student experience and contribute to our values of being Fair and Inclusive, Curious and Daring, Ambitious and Inspirational, and Innovative and Enterprising.

We are committed to building a diverse and inclusive workforce and welcome applications from all suitably qualified candidates. We particularly encourage applications from groups that are currently under-represented within our workforce. 

Right to Work

This role does not meet the criteria for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK without sponsorship.

Closing Date: 17 Aug 2026

Department: Professional Support

Salary: £24,900 to £27,644 Per Annum - Full Time Permanent
Permanent

About the Role

We are looking to appoint an enthusiastic, organised and student-focused Student Engagement and Experience Assistant to join our Student Life team at our London campus.

This role is a key part of our student support provision, acting as a first point of contact for students and helping connect them with the information, guidance and support they need to succeed. You will coordinate communication between students, academic mentors, colleagues and support services, ensuring students receive timely and effective support throughout their university journey.

The postholder will help manage enquiries, coordinate appointments, monitor student engagement and facilitate early support and intervention where students may benefit from additional guidance. The role plays an important part in creating a positive and inclusive student experience by helping ensure that students can easily access the right support at the right time.

Working as part of a busy and collaborative team, you will provide high-quality administrative support, maintain accurate records and contribute to the effective delivery of Student Life services.

This role operates on a rotating shift pattern covering 9.00am–5.00pm and 11.00am–7.00pm to support the London campus extended opening hours. The role will also support wider London campus activities and events and undertake other duties of a similar level and responsibility as required.

We welcome applications from individuals with transferable skills and experience gained in a variety of sectors. Experience in higher education or student services may be beneficial but is not essential.

Main Responsibilities

• Act as the first point of contact for students accessing support services, responding to enquiries, providing information and directing students to the most appropriate service or appointment.
• Schedule and coordinate appointments with relevant student support services and ensure enquiries are handled efficiently, following up where required to support timely resolution.
• Provide comprehensive administrative support across Student Life services, including maintaining records, preparing documentation and supporting the smooth operation of the department.
• Monitor student engagement data and feedback to identify students who may benefit from additional support, including engagement monitoring requirements for Student Route visa holders.
• Initiate appropriate support actions for students whose engagement indicates they may require additional guidance, making referrals to relevant services or academic mentors where appropriate.
• Facilitate effective communication between students, academic mentors, colleagues and support services, ensuring students receive timely information, support and follow-up.
• Support the delivery of an excellent student experience through participation in campus activities, events and service improvement initiatives.

Our Commitment to Inclusion

At University of Staffordshire, we are committed to creating a fair, inclusive and supportive environment where everyone can thrive. We welcome applications from people of all backgrounds and communities and value the positive impact that diversity of thought, experience and perspective brings to our institution. We particularly encourage applications from groups that are currently under-represented within our workforce.

Closing Date: 10 Aug 2026

Department: Professional Support

Salary: £24,900 to £27,644 Per Annum - Full Time Fixed Term for 12 months (Plus £3680.26 London Weighting Allowance)