About the Role

We are looking to appoint an enthusiastic, organised and student-focused Student Engagement and Experience Assistant to join our Student Life team at our London campus.

This role is a key part of our student support provision, acting as a first point of contact for students and helping connect them with the information, guidance and support they need to succeed. You will coordinate communication between students, academic mentors, colleagues and support services, ensuring students receive timely and effective support throughout their university journey.

The postholder will help manage enquiries, coordinate appointments, monitor student engagement and facilitate early support and intervention where students may benefit from additional guidance. The role plays an important part in creating a positive and inclusive student experience by helping ensure that students can easily access the right support at the right time.

Working as part of a busy and collaborative team, you will provide high-quality administrative support, maintain accurate records and contribute to the effective delivery of Student Life services.

This role operates on a rotating shift pattern covering 9.00am–5.00pm and 11.00am–7.00pm to support the London campus extended opening hours. The role will also support wider London campus activities and events and undertake other duties of a similar level and responsibility as required.

We welcome applications from individuals with transferable skills and experience gained in a variety of sectors. Experience in higher education or student services may be beneficial but is not essential.

Main Responsibilities

• Act as the first point of contact for students accessing support services, responding to enquiries, providing information and directing students to the most appropriate service or appointment.
• Schedule and coordinate appointments with relevant student support services and ensure enquiries are handled efficiently, following up where required to support timely resolution.
• Provide comprehensive administrative support across Student Life services, including maintaining records, preparing documentation and supporting the smooth operation of the department.
• Monitor student engagement data and feedback to identify students who may benefit from additional support, including engagement monitoring requirements for Student Route visa holders.
• Initiate appropriate support actions for students whose engagement indicates they may require additional guidance, making referrals to relevant services or academic mentors where appropriate.
• Facilitate effective communication between students, academic mentors, colleagues and support services, ensuring students receive timely information, support and follow-up.
• Support the delivery of an excellent student experience through participation in campus activities, events and service improvement initiatives.

Our Commitment to Inclusion

At University of Staffordshire, we are committed to creating a fair, inclusive and supportive environment where everyone can thrive. We welcome applications from people of all backgrounds and communities and value the positive impact that diversity of thought, experience and perspective brings to our institution. We particularly encourage applications from groups that are currently under-represented within our workforce.

Closing Date: 10 Aug 2026

Department: Professional Support

Salary: £24,900 to £27,644 Per Annum - Full Time Fixed Term for 12 months (Plus £3680.26 London Weighting Allowance)

Are you a results-driven, commercially minded professional with a passion for education and skills?

We are looking for an ambitious Business Development Officer to join our Apprenticeships and Business Engagement team. This is a key role where you will drive new employer partnerships and generate apprenticeship growth, contributing directly to the University’s strategic ambitions.

You will be responsible for identifying and securing new employer opportunities, converting high-quality leads into apprenticeship enrolments, and working closely with our Account Management team to build lasting relationships. Your work will deliver sustainable revenue growth while creating meaningful opportunities for learners and employers.

Main Responsibilities 

Identify New Opportunities
Proactively generate and secure new apprenticeship sales in line with the business strategy, consistently delivering against targets and KPIs.

New Employer Acquisition
Engage, secure and onboard new employer partners, ensuring a smooth transition to the Account Management team for long-term relationship development.

Market Insight & Engagement
Stay informed about developments within the apprenticeship sector. Represent the University at networking events, roadshows and industry forums to promote our offer and expand employer engagement.

Negotiate and Close Deals
Use a consultative sales approach to convert leads into confirmed learner enrolments, building value-led solutions for employers.

Pipeline and Reporting Management
Maintain an accurate and robust pipeline of apprenticeship starts, ensuring all CRM systems and reporting tools are kept up to date.

Collaborate for Success
Work closely with internal teams, particularly Apprenticeship Account Managers, as well as external partners, to achieve shared business development goals.

What We're Looking For

Essential experience and skills:

We are seeking a motivated and proactive individual who can build strong relationships and deliver results in a fast-paced environment.

Proven business development success
Demonstrable experience in business development or account management, with a track record of meeting or exceeding targets.

Apprenticeship & funding knowledge
A solid understanding of the apprenticeship sector, work-based learning models and funding mechanisms.

Strong communication & negotiation skills
Confident in building relationships with employer stakeholders and influencing outcomes.

Stakeholder management
Experience working with a wide range of organisations to build and maintain effective partnerships.

Commercial & strategic thinking
Ability to identify opportunities, think strategically and deliver practical solutions.

Highly organised & self-motivated
Comfortable managing competing priorities independently while contributing effectively to a wider team.

Digital & IT capability
Proficient in Microsoft Office and CRM / sales reporting tools.

Flexibility & travel
Willingness to travel regionally as required, with a full UK driving licence and access to a vehicle.

Qualification requirement:

Educated to degree level or equivalent professional qualification or relevant experience.

Application Information

The University reserves the right to close this vacancy early once we are in receipt of a sufficient number of applications. Early submission is encouraged.

Contact For Informal Discussion

Lisa Davies, Head of Business Engagement: 07443 752125

Closing Date: 14 Jul 2026

Department: Professional Support

Salary: Up to £42,000 Per Annum - Full Time Permanent
Permanent