Person Specification

Job Title:	Admissions Manager
School/Service:	Student Recruitment, Admissions & Partnerships

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No	Selection Criteria Description	Essential [E] or Desirable [D]	Assessed by *
1	Educated to Degree level or equivalent management experience	E	A
2	Postgraduate qualification or relevant management experience	D	A
3	Outline your specific Admissions knowledge and experience including the development of processes and communications, ideally relevant to the higher education sector	E	A/I
4	Proven people manager with the ability to motivate, develop and manage a high performing team	E	A/I
5	Experience of setting clear operational targets and managing staff performance against those	E	A/I
6	Customer focused, with a proven ability to successfully identify and deliver services that enhance the student experience through the transition from enquirer to student	E	A/I
7	Experience of managing big data and resolving complex data issues such as HESA errors	E	A/I
8	Evidence of flexibility, the ability to organise a significant workload of your own whilst maintaining oversight of the team delivery	E	A/I
9	Excellent interpersonal skills with the ability to build positive working relationships across a range of stakeholder groups	E	I
10	Excellent verbal and written communication skills, able to convey complex information in simple and straightforward terms	E	I
11	Strong IT skills, proven ability to quickly grasp how systems function and how they might best be leveraged to improve the customer journey	E	I
12	Customer service champion, dedicated to delivering exceptional service with the ability to create a team culture of customer care	E	I
13	Experience of Admissions related systems, for example SITS, UCAS and DfE Apply	E	A/I
14	Broad knowledge of Higher Education including emerging trends impacting on recruitment	E	I
15	Knowledge of EU markets and in particular EU qualifications for admission to Postgraduate study	D	I

* A - Application Form   I - Interview