Job Title: |
Residential Support Coordinator (Out of Hours) |
School/Service: |
Student & Academic Services |
The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.
No | Selection Criteria Description | Essential [E] or Desirable [D] |
Assessed by * |
Criteria | |||
1 | Educated to degree level or equivalent professional qualification or experience | E | A |
2 | First Aid or Mental Health First Aid qualification | E | A |
3 | Significant experience of supporting students experiencing crisis/delivering mental health support to students | E | A/I |
4 | Experience of dealing with complex issues, eg Mental Health, complex disabilities, sexual violence | E | A/I |
5 | Experience of incident management, providing and coordinating out of hours welfare support and advice | E | A/I |
6 | Excellent interpersonal skills including the ability to think clearly and respond under pressure to handle difficult situations with tact and sensitivity | E | I |
7 | Experience of record keeping, data analysis and report writing | E | A/I |
8 | Experience of working in partnership with external healthcare services in the context of providing effective student support | D | A |
9 | Good working knowledge of Social Media and IT Skills (Microsoft Office Suite) | D | A |
10 | Ability to self-manage and prioritise in order to meet multiple deadlines, to work effectively as part of a team to deliver outstanding service and a strong emphasis on the CPD of self and others | E | I |
11 | Strong customer care focus, particularly in relation to students, an understanding of the principles and practice of student welfare support and the changing dynamic of student life | E | A/I |
12 | Ability to represent the University and Service externally to partner agencies | E | A/I |
13 | Understanding of and demonstrable commitment to equality and diversity | E | I |
14 | A good understanding of confidentiality and data protection | E | A/I |
15 | Ability to undertake the out-of-hours' work related to the role | E | A/I |
16 | Possess a valid driving licence and have access to a road worthy vehicle to facilitate off-campus visits to our various student accommodation blocks | E | A |
* A - Application Form I - Interview