Person Specification

Job Title:	Residential Support Coordinator (Out of Hours)
School/Service:	Student & Academic Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No	Selection Criteria Description	Essential [E] or Desirable [D]	Assessed by *
Criteria
1	Educated to degree level or equivalent professional qualification or experience	E	A
2	First Aid or Mental Health First Aid qualification	E	A
3	Significant experience of supporting students experiencing crisis/delivering mental health support to students	E	A/I
4	Experience of dealing with complex issues, eg Mental Health, complex disabilities, sexual violence	E	A/I
5	Experience of incident management, providing and coordinating out of hours welfare support and advice	E	A/I
6	Excellent interpersonal skills including the ability to think clearly and respond under pressure to handle difficult situations with tact and sensitivity	E	I
7	Experience of record keeping, data analysis and report writing	E	A/I
8	Experience of working in partnership with external healthcare services in the context of providing effective student support	D	A
9	Good working knowledge of Social Media and IT Skills (Microsoft Office Suite)	D	A
10	Ability to self-manage and prioritise in order to meet multiple deadlines, to work effectively as part of a team to deliver outstanding service and a strong emphasis on the CPD of self and others	E	I
11	Strong customer care focus, particularly in relation to students, an understanding of the principles and practice of student welfare support and the changing dynamic of student life	E	A/I
12	Ability to represent the University and Service externally to partner agencies	E	A/I
13	Understanding of and demonstrable commitment to equality and diversity	E	I
14	A good understanding of confidentiality and data protection	E	A/I
15	Ability to undertake the out-of-hours' work related to the role	E	A/I
16	Possess a valid driving licence and have access to a road worthy vehicle to facilitate off-campus visits to our various student accommodation blocks	E	A

* A - Application Form   I - Interview