Staffordshire University

Person Specification

Job Title:

Residential Support Coordinator (Out of Hours)


Student & Academic Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No Selection Criteria Description Essential [E] or
Desirable [D]
by *
1 Educated to degree level or equivalent professional qualification or experience E A
2 First Aid or Mental Health First Aid qualification E A
3 Significant experience of supporting students experiencing crisis/delivering mental health support to students E A/I
4 Experience of dealing with complex issues, eg Mental Health, complex disabilities, sexual violence E A/I
5 Experience of incident management, providing and coordinating out of hours welfare support and advice E A/I
6 Excellent interpersonal skills including the ability to think clearly and respond under pressure to handle difficult situations with tact and sensitivity E I
7 Experience of record keeping, data analysis and report writing E A/I
8 Experience of working in partnership with external healthcare services in the context of providing effective student support D A
9 Good working knowledge of Social Media and IT Skills (Microsoft Office Suite) D A
10 Ability to self-manage and prioritise in order to meet multiple deadlines, to work effectively as part of a team to deliver outstanding service and a strong emphasis on the CPD of self and others E I
11 Strong customer care focus, particularly in relation to students, an understanding of the principles and practice of student welfare support and the changing dynamic of student life E A/I
12 Ability to represent the University and Service externally to partner agencies E A/I
13 Understanding of and demonstrable commitment to equality and diversity E I
14 A good understanding of confidentiality and data protection E A/I
15 Ability to undertake the out-of-hours' work related to the role E A/I
16 Possess a valid driving licence and have access to a road worthy vehicle to facilitate off-campus visits to our various student accommodation blocks E A

* A - Application Form   I - Interview