Job Title: |
Enquiries Advisor |
School/Service: |
Marketing and Communications |
The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.
No | Selection Criteria Description | Essential [E] or Desirable [D] |
Assessed by * |
1 | Experience of working in accordance with high service standards with evidence of anticipating problems, improving standards and developing innovative customer solutions | E | A/I |
2 | Experience of maximising opportunities to convert enquiries to applicants and enrolled students | E | A/I |
3 | Experience of operating an integrated student records system | D | A/I |
4 | Understanding of the key elements in the admissions cycle, from initial enquiry, to application through to enrolment | E | A/I |
5 | Broad knowledge of Higher Education including emerging trends impacting on recruitment | D | A/I |
6 | Evidence of flexibility, the ability to organise a significant workload while balancing competing priorities and producing work to a high standard by agreed deadlines | E | A/I |
7 | Good verbal and written communication skills with the ability to convey complex information in simple and straightforward terms to students and staff (individuals or groups) | E | A/I |
8 | Good interpersonal skills with the ability to work constructively with a wide range of students and staff, including evidence of the use of tact, diplomacy and negotiation | E | A/I |
9 | Excellent IT skills, with experience of operating and integrated student records system | E | A/I |
10 | Effective and committed team player, able to work successfully with others and to build positive working relationships | E | A/I |
11 | Evidence of delivering a positive customer service to stakeholders | E | A/I |
12 | Evidence of progressive professional development | E | A |
* A - Application Form I - Interview