Person Specification

Job Title:	Enquiries Advisor
School/Service:	Marketing and Communications

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No	Selection Criteria Description	Essential [E] or Desirable [D]	Assessed by *
1	Experience of working in accordance with high service standards with evidence of anticipating problems, improving standards and developing innovative customer solutions	E	A/I
2	Experience of maximising opportunities to convert enquiries to applicants and enrolled students	E	A/I
3	Experience of operating an integrated student records system	D	A/I
4	Understanding of the key elements in the admissions cycle, from initial enquiry, to application through to enrolment	E	A/I
5	Broad knowledge of Higher Education including emerging trends impacting on recruitment	D	A/I
6	Evidence of flexibility, the ability to organise a significant workload while balancing competing priorities and producing work to a high standard by agreed deadlines	E	A/I
7	Good verbal and written communication skills with the ability to convey complex information in simple and straightforward terms to students and staff (individuals or groups)	E	A/I
8	Good interpersonal skills with the ability to work constructively with a wide range of students and staff, including evidence of the use of tact, diplomacy and negotiation	E	A/I
9	Excellent IT skills, with experience of operating and integrated student records system	E	A/I
10	Effective and committed team player, able to work successfully with others and to build positive working relationships	E	A/I
11	Evidence of delivering a positive customer service to stakeholders	E	A/I
12	Evidence of progressive professional development	E	A

* A - Application Form   I - Interview