Staffordshire University

Person Specification

Job Title:

Enquiries Advisor

School/Service:

Marketing and Communications

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No Selection Criteria Description Essential [E] or
Desirable [D]
Assessed
by *
1 Experience of working in accordance with high service standards with evidence of anticipating problems, improving standards and developing innovative customer solutions E A/I
2 Experience of maximising opportunities to convert enquiries to applicants and enrolled students E A/I
3 Experience of operating an integrated student records system D A/I
4 Understanding of the key elements in the admissions cycle, from initial enquiry, to application through to enrolment E A/I
5 Broad knowledge of Higher Education including emerging trends impacting on recruitment D A/I
6 Evidence of flexibility, the ability to organise a significant workload while balancing competing priorities and producing work to a high standard by agreed deadlines E A/I
7 Good verbal and written communication skills with the ability to convey complex information in simple and straightforward terms to students and staff (individuals or groups) E A/I
8 Good interpersonal skills with the ability to work constructively with a wide range of students and staff, including evidence of the use of tact, diplomacy and negotiation E A/I
9 Excellent IT skills, with experience of operating and integrated student records system E A/I
10 Effective and committed team player, able to work successfully with others and to build positive working relationships E A/I
11 Evidence of delivering a positive customer service to stakeholders E A/I
12 Evidence of progressive professional development E A

* A - Application Form   I - Interview