Staffordshire University

Person Specification

Job Title:

Customer Experience Supervisor


Student & Academic Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No Selection Criteria Description Essential [E] or
Desirable [D]
by *
1 Degree or relevant experience in customer experience management E A
2 Experience of managing staff within higher education or a similarly complex organisation, with the ability to quickly gain the confidence of the team and staff more widely across the University. E A/I
3 Excellent planning and organisational skills and the ability to effectively manage and prioritise a demanding workload in a pressurised environment whilst maintaining attention to detail. E A/I
4 Excellent IT skills with a good working knowledge of MS Office applications and the potential of AI technologies in customer services. E A/I
5 Previous experience in a library setting, preferably in the academic sector and has current awareness of academic library sector developments. D A/I
6 Confident and self-assured with evidence of effective networking skills. E A/I
7 Proven ability to work effectively and successfully both independently and as part of a team. E A/I
8 Excellent written, oral, and interpersonal skills with the ability to communicate effectively with a range of individuals within the University and externally. E A/I
9 Experience of setting standards sufficiently high to meet current and future customer and University needs, anticipating potential problems and initiating ways of improving standards and developing innovative customer solutions. E A/I
10 Awareness of the working environment and ensure that staff are able to work safely and in a healthy environment. E A/I
11 Experience of library management systems D A/I

* A - Application Form   I - Interview