Person Specification

Job Title:	Hospitality Assistant
School/Service:	Estates & Commercial Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No	Selection Criteria Description	Essential [E] or Desirable [D]	Assessed by *
1	Excellent customer service skills with demonstrable customer service experience	E	A/I
2	Good communication and interpersonal skills	E	A/I
3	Experience of working within a busy hospitality environment (preferably in a front of house position)	D	A/I
4	Enthusiastic and flexible approach	E	I
5	Committed team player	E	A/I
6	A willingness and ability to work flexibly at weekends and during evenings when necessary	E	I
7	Clean driving licence and willingness to undertake van driving duties	D	A/I
8	Some experience of function work	D	A/I
9	Knowledge of basic Health & Safety and Food Hygiene Procedures e.g. basic food hygiene	D	A/I
10	Effective communication – Actively listens. Communicates information effectively	E	I
11	Delivering Results – Is professional and polite in all dealings with customers, providing a quality service. Readily supports and adapts to change	E	I
12	Responsible team member - enable the team to perform at its best by proactively contributing to the creation of a good team atmosphere. Support and encourage the team to develop	E	I
13	Planning and Organisation – Adopt a clear approach to planning, prioritising and organising work, making effective use of time and resources	E	I

* A - Application Form   I - Interview