Staffordshire University

Person Specification

Job Title:

Hospitality Assistant

School/Service:

Estates & Commercial Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No Selection Criteria Description Essential [E] or
Desirable [D]
Assessed
by *
1 Excellent customer service skills with demonstrable customer service experience E A/I
2 Good communication and interpersonal skills E A/I
3 Experience of working within a busy hospitality environment (preferably in a front of house position) D A/I
4 Enthusiastic and flexible approach E I
5 Committed team player E A/I
6 A willingness and ability to work flexibly at weekends and during evenings when necessary E I
7 Clean driving licence and willingness to undertake van driving duties D A/I
8 Some experience of function work D A/I
9 Knowledge of basic Health & Safety and Food Hygiene Procedures e.g. basic food hygiene D A/I
10 Effective communication – Actively listens. Communicates information effectively E I
11 Delivering Results – Is professional and polite in all dealings with customers, providing a quality service. Readily supports and adapts to change E I
12 Responsible team member - enable the team to perform at its best by proactively contributing to the creation of a good team atmosphere. Support and encourage the team to develop E I
13 Planning and Organisation – Adopt a clear approach to planning, prioritising and organising work, making effective use of time and resources E I

* A - Application Form   I - Interview