Job Title: |
Hospitality Assistant |
School/Service: |
Estates & Commercial Services |
The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.
No | Selection Criteria Description | Essential [E] or Desirable [D] |
Assessed by * |
1 | Excellent customer service skills with demonstrable customer service experience | E | A/I |
2 | Good communication and interpersonal skills | E | A/I |
3 | Experience of working within a busy hospitality environment (preferably in a front of house position) | D | A/I |
4 | Enthusiastic and flexible approach | E | I |
5 | Committed team player | E | A/I |
6 | A willingness and ability to work flexibly at weekends and during evenings when necessary | E | I |
7 | Clean driving licence and willingness to undertake van driving duties | D | A/I |
8 | Some experience of function work | D | A/I |
9 | Knowledge of basic Health & Safety and Food Hygiene Procedures e.g. basic food hygiene | D | A/I |
10 | Effective communication – Actively listens. Communicates information effectively | E | I |
11 | Delivering Results – Is professional and polite in all dealings with customers, providing a quality service. Readily supports and adapts to change | E | I |
12 | Responsible team member - enable the team to perform at its best by proactively contributing to the creation of a good team atmosphere. Support and encourage the team to develop | E | I |
13 | Planning and Organisation – Adopt a clear approach to planning, prioritising and organising work, making effective use of time and resources | E | I |
* A - Application Form I - Interview