Staffordshire University

Person Specification

Job Title:

Control Room Support Officer


Estates & Commercial Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No Selection Criteria Description Essential [E] or
Desirable [D]
by *
1 Have a good standard of education with a minimum of 4 GCSE’s at minimum grade C (or equivalent qualifications) including English and Mathematics E A/I
2 Experience of financial regulations and managing records and budgets E A/I
3 Highly developed organisational skills with demonstrable experience of managing a range of important activities with the ability to prioritise, manage time and meet/deliver to deadlines E A/I
4 Ability to understand complex instructions and contract documentation E A/I
5 Excellent attention to detail, with the ability to record and relay information with a high degree of accuracy. E A/I
6 Good interpersonal and communication skills with the ability to deliver information to individuals or groups using a variety of communication styles E A/I
7 Strong self-motivation, with a “can do” approach, together with the ability to work effectively either independently or as part of a team E A/I
8 Good level of computer literacy including comprehensive knowledge of Microsoft Office packages including word processing, spreadsheets, databases and internet explorer with the ability to work with complex and specialist systems E A/I
9 Ability to collate and analyse statistical data in an accurate and professional manner E A/I
10 High standard of literacy with the ability to draft correspondence and minutes of meetings E A/I
11 Experience in a customer facing role E A/I
12 Existing CCTV SIA licence or must be willing to undertake E I
13 Willingness to work flexibly E I
14 Professional calm and efficient manner E A/I
15 Good judgement and problem solving skills E A/I
16 Exceptional confidentiality skills E A/I
17 Must be prepared to undertake specialist training commensurate with the role E I

* A - Application Form   I - Interview