Person Specification

Job Title:	Control Room Support Officer
School/Service:	Estates & Commercial Services

The qualifications, experience, knowledge, skills and behaviours outlined above provide a summary of what is required to carry out this job effectively. They also form the selection criteria on which a decision to appointment will be made. Please ensure that you provide evidence of how you meet the criteria in your application.

No	Selection Criteria Description	Essential [E] or Desirable [D]	Assessed by *
1	Have a good standard of education with a minimum of 4 GCSE’s at minimum grade C (or equivalent qualifications) including English and Mathematics	E	A/I
2	Experience of financial regulations and managing records and budgets	E	A/I
3	Highly developed organisational skills with demonstrable experience of managing a range of important activities with the ability to prioritise, manage time and meet/deliver to deadlines	E	A/I
4	Ability to understand complex instructions and contract documentation	E	A/I
5	Excellent attention to detail, with the ability to record and relay information with a high degree of accuracy.	E	A/I
6	Good interpersonal and communication skills with the ability to deliver information to individuals or groups using a variety of communication styles	E	A/I
7	Strong self-motivation, with a “can do” approach, together with the ability to work effectively either independently or as part of a team	E	A/I
8	Good level of computer literacy including comprehensive knowledge of Microsoft Office packages including word processing, spreadsheets, databases and internet explorer with the ability to work with complex and specialist systems	E	A/I
9	Ability to collate and analyse statistical data in an accurate and professional manner	E	A/I
10	High standard of literacy with the ability to draft correspondence and minutes of meetings	E	A/I
11	Experience in a customer facing role	E	A/I
12	Existing CCTV SIA licence or must be willing to undertake	E	I
13	Willingness to work flexibly	E	I
14	Professional calm and efficient manner	E	A/I
15	Good judgement and problem solving skills	E	A/I
16	Exceptional confidentiality skills	E	A/I
17	Must be prepared to undertake specialist training commensurate with the role	E	I

* A - Application Form   I - Interview